The LIFT Dashboard has been invaluable in helping us help our customers to maximise their income and helping the most vulnerable of the people in our district to help themselves. One household identified as at risk by the LIFT dashboard was behind with their council tax and they had liability orders. Because of the money we were able to get for them they cleared out the old debt and they are now paid to debt for 2019 and 2020.
The LIFT platform lets you identify the
so you can get the right support to those
LIFT lets you explore your data over time
You can identify people in danger of crisis before it hits and target support where it will be most effective, preventing hardship. Then track changes to see which of your activities are working.
Administrative datasets can yield powerful insights that give a fuller picture, and help drive change. LIFT allows local authorities to combine their datasets with our policy engine to make better decisions.
You can see how individual households are impacted by policy changes, now and in the future. Use the information to identify the most vulnerable families, target support to them, and track the change.
Our local authority clients use
LIFT to:
- Tackle problem debt and arrears
- Maximise the income of households
- Evidence return on investment in support
- Identify and support families at risk of eviction
- Avoid unnecessary cost by preventing hardship
- Limit and mitigate the local impact of COVID-19
- Understand current and future demand for services
Features of the LIFT platform
Functions of the LIFT platform
The LIFT Dashboard allows Cornwall Council to take a more focused approach to assisting those impacted by welfare reforms, and improves on our previous, slightly scattergun, approach. This extra focus allows us to have a greater impact on vulnerable residents in Cornwall without increasing resources.
LIFT has revolutionised the way we work and propelled the amount of support we can offer our customers. Using LIFT, we have assisted 3,482 households which included 4,860 children. This past year we have assisted our residents to claim an additional £7 million of unclaimed benefits which helps them individually and also helps our borough.
Julian Clift, Sutton Council
LIFT has given us the opportunity to be even more targeted with the take up work we’re doing and become much smarter in using our resources. Now we’re targeting people who we are much more confident are likely to be missing out on benefits.
I’m proud to say that over the past couple of years the team have helped over 4,000 households which we’re able to evidence through the LIFT Dashboard.
Working with Policy in Practice, we have used the information to develop the right tools and new practices to create an early intervention and prevention approach that makes a real difference for our residents going through hard times.
I wanted to illustrate that you can use data for good and that it can make a difference to both the community and the council’s bottom line.
Debt is not about numbers, debt is about people, behaviours and circumstances. We fix debt problems by focusing on people.
Data is central to building the case for change. We need to understand how well we’re doing. Policy in Practice is helping us track the outcomes of the people we’ve been working with and compare them to people we’ve not engaged, to evidence the impact of our new approach.
We’ve only had the LIFT dashboard for about 18 months but it’s invaluable. We can get so much data from it that we can provide to Members who may have concerns within their ward and it’s the baseline start for all of our campaigns.
Dawn Cove, London Borough of Redbridge
