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On-demand webinars

Browse our extensive back catalogue of on-demand webinars to hear our local authority, housing association and Citizens Advice clients talk about the challenges they face, and how our solutions are helping.

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How to securely share safeguarding data to prevent harm
Navigating the debt landscape in 2025: Emerging challenges and support strategies
2024 in review: Policy highlights and success stories from a year of change
Unlocking £2 billion: A collective approach to maximising benefits in Wales
Vulnerability, debt and the missing £23 billion: How the credit and collections sector can drive change this winter
Removing roadblocks: How to simplify application processes for benefits and support
London Challenge Poverty Week: Introducing RAPID: Measuring today’s poverty today
Tackling poverty: Practical steps to increase incomes and support families this winter
Housing and innovation: New approaches to tackle the ongoing cost of living crisis and rent arrears challenges
Missing out: Over £1 billion in support is unclaimed in North East England each year
Tackling child hunger by auto enrolment in Free School Meals
Unlocking £23 billion: How data and proactive engagement can enhance pre-arrears support
Missing out 2024: Why people don’t claim £23 billion of support they’re eligible for
Data driven success: From tackling homelessness to unlocking £1m income and recovering over £550k of debt On demand webinar
Modelling council tax support schemes: automation, banding, generosity and beyond
How East Riding of Yorkshire Council grew the income of 15,700 households by £13m
How the debt sector is connecting people to support
Policy review of 2023 and what 2024 may hold
Reducing barriers to work using data led campaigns
How water companies are closing the unclaimed support gap
How data made London's pensioners better off by over £8 million
What the latest energy price cap will mean for low income families this winter
How housing providers are boosting the financial strength of customers during the cost of living crisis
Missing out: How different sectors are closing the £19 billion unclaimed benefits gap
Closing the £19 billion unclaimed benefits gap and its impact on social outcomes
A common approach to Welsh benefits: results from a feasibility study
What English councils could learn from Council Tax interventions in Wales
Social safety nets: The importance of Local Welfare Assistance and Household Support Funds
How councils are using data to build the best localities model
Designing Council Tax Support schemes during a cost of living crisis
How to prevent the long term impacts of short term debt
How 2022 has set up low income families for 2023
Building a path out of in-work poverty
Forecasting the fight against fuel poverty
How to identify and support Just About Managing households using data
How to maximise unclaimed Pension Credit take up
How the housing crisis has deepened the cost of living crisis
Migrating to Universal Credit during the cost of living crisis
The latest innovations in designing Council Tax support schemes
How low-income families can benefit from social tariffs
Using data analysis to get ahead of the cost of living crisis
Budgeting support: Good practice ways to help low-income households
What next for post furlough employment support?
How data can help you target your Household Support Fund and other discretionary funding
How Kent County and district councils collaborate with data to tackle poverty
How Autumn’s income shocks will hit low income families
Designing a post pandemic council tax reduction scheme
Back to normal: coping when Covid-19 welfare support is withdrawn
How housing providers can boost the income of tenants
What we all need to know about implementing Breathing Space
Back to work: Making the most of the Restart Scheme
How local authorities can prepare for the end of the eviction ban
Boost safeguarding through multi-agency data sharing
How to use data to increase people’s income
Why we all need flexible collection policies for council tax debt
Policy review of 2020 and forward look to 2021
How to find the right debt solution for everyone
How to predict the demand for your customer-facing services in April 2021
How viable is your council tax support scheme?
How councils can recover from COVID-19
How to simplify the complexity of surplus earnings
Is your post COVID-19 Council Tax Support Scheme sustainable?
Coronavirus: Stories from the frontline
May 2020: Recap of the major benefits changes and Coronavirus
April 2020: Recap of the major benefits changes and Coronavirus
Coronavirus and tackling vulnerability
The most underclaimed benefits and how to drive take up
Designing effective data-led local authorities
Lessons learned: our year modelling Council Tax Reduction Schemes
Designing effective data-led intervention campaigns
How to target your Discretionary Housing Payments well
How Curo triages support to help customers onto Universal Credit
How Croydon Council is using data to deliver better outcomes
How frontline organisations can prepare for Universal Credit managed migration
Using data analytics to understand child vulnerability
Council tax support models that Members can sign up to
Data analytics: Who’s missing out on benefits in your area?
How Citizens Advice is helping Universal Credit claimants
Budgeting support: Best practice ways to help low income families
Universal Credit: how are frontline advisors responding?
Changing your Council Tax support scheme: what are others doing?
Use your data effectively to identify and prevent vulnerability
Understand the impact of Universal Credit on rent collection
Practical ways to help vulnerable households deal with debt
Proactively tackle homelessness
Support disabled job seekers on their journey into work
Understand how Universal Credit affects Council Tax Reduction Schemes
Track the living standards of low income households
Help people on their financial journey to Universal Credit
Future proof your Council Tax Reduction Scheme for Universal Credit
Help people transition onto Universal Credit
How to influence central government

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